Refund Policy
At Digital Spark Group, we prioritize client satisfaction. However, due to the nature of our services, we have outlined the following refund policy:
1. General Guidelines
1.1. Refunds are applicable only under specific circumstances, as mentioned in this policy.
1.2. All refund requests must be made in writing and sent to hellp@digitalsparkgroup.com within seven (7) days of project cancellation.
2. Non-Refundable Payments
2.1. The 50% advance payment collected at the beginning of a project is strictly non-refundable.
2.2. Payments made for completed or partially completed work are non-refundable.
3. Partial Refunds
3.1. If a project is canceled before any work has commenced, a partial refund may be granted at the discretion of Digital Spark Group, after deducting administrative fees.
3.2. Refunds for services purchased but unused will be evaluated on a case-by-case basis.
4. Exceptions
4.1. Refunds will not be provided for delays or issues caused by:
- Failure to provide timely inputs from the client’s end.
- External factors or third-party failures beyond our control.
4.2. No refunds will be issued once the final deliverables have been approved by the client.
5. Processing Time
5.1. Approved refunds will be processed within 15 business days.
5.2. Refunds will be issued through the same payment method used by the client during the original transaction.
Contact Us
For any queries regarding this refund policy, feel free to contact us at:
Digital Spark Group
Mobile: +91 9064313651
Email: support@digitalsparkgroup.com